I woke up earlier than expected this morning, feeling ambitious and excited about this new adventure in blogging. I was also being extremely lazy and doing things while laying in bed. Hey, I said I had woken up earlier than I wanted to.
I started my research with my morning crawl through my Facebook news feed. There wasn't much different. Being an animal lover I always have a plethora of funny animal videos. George Takei is always there with his daily words of advice. Then there was something that caught my eye.
I remembered this video from several months back. This is a PERFECT example of, "The Customer is always right... Except when they're not."
All the lady wanted was some chicken nuggets. All the server had to do was sell the lady some chicken nuggets, regardless of what time it was, and the whole incident might have been avoided.
According to a NY Daily News article I found, the woman said she was drunk at the time. Is being drunk an excuse for being a bad customer?
I have had to deal with drunk people more often than I care to. Any of my Facebook friends and family know of my recent exploits with a hotel guest that got a little to hot to handle because of intoxication (I shall regale you later).
So I thought of doing more research on customer service in general. YouTube seems to have a wealth of information and training videos. There was much joy to be had from the bleary eyed teenager who was woken by the catch phrase "Give 'em the pickle!"
I am doing my research and will be sharing and discussing these videos as I find them. Meanwhile, I am off to do more research.
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